Our Customer Service Philosophy
When purchasing furniture online, peace of mind is paramount. At B C SONS LLC, we view customer service as a fundamental extension of our craftsmanship. An exquisite sofa or solid walnut dining table means nothing if the journey from our workshop to your home is fraught with uncertainty or frustration.
Every client is assigned a dedicated concierge. From the moment your order is authorized, our California logistics coordinators track your freight across every transit hub. If an inclement weather event delays a truck or a freight appointment requires rescheduling, we reach out proactively. You will never have to chase down a package or decipher cryptic third-party tracking portals.
Trade, Interior Designer & Bulk Inquiries
We proudly partner with licensed interior designers, residential architects, boutique hospitality developers, and commercial staging firms nationwide. Our trade program provides industry professionals with the tools necessary to execute seamless client installations:
- Tiered Trade Pricing: 20% to 35% discounts off MSRP with no minimum annual order quotas.
- Complimentary Swatch Kits: Bound tactile binders containing real hardwood blocks (American Walnut, Natural Oak, Smoked Beech), full-grain Italian leather cuts, and Belgian linen/bouclé swatches dispatched via 2-day air.
- CAD & 3D Assets: High-resolution 3D models (.OBJ, .FBX, .SKP) and dimensioned floor plan blocks for immediate drop-in client presentations.
- Consolidated Warehousing & Jobsite Delivery: We can hold orders at our Northern California facility for up to 60 days to align with client construction timelines, followed by synchronized jobsite White Glove installation.
To join the B C SONS Trade Community, please email your resale certificate or ASID/AIA credential to contact@bcsonsllc.space.
Frequently Asked Delivery, Warranty & Care Questions
Standard Freight delivery ($120 flat, or FREE on orders over $999) delivers your securely crated furniture curbside or to the dry exterior threshold of your home via a liftgate-equipped truck. White Glove Delivery ($180 flat) is our premier service: a certified two-person team carries the pieces into your designated room (including up two flights of stairs), unboxes every element, completes full hardware assembly, and hauls away all packaging and wooden pallets for responsible recycling.
We want you to live with your furniture in your natural morning and evening light. If within 30 days of physical delivery you feel the piece is not the perfect fit for your home, email
contact@bcsonsllc.space. We will coordinate a pickup from your home. Items must simply be in unblemished original condition. For parcel items, we provide prepaid return labels; for heavy freight items, a nominal 10% transport fee is deducted from the refund.
All B C SONS furniture is warranted against structural defects, timber warping, mortise-and-tenon joinery failures, and spring steel fatigue for ten full years. If a component fails under ordinary residential use, we will dispatch an artisan repair specialist to your home, replace the component, or exchange the entire piece at zero cost to you.
For our solid American walnut and oak pieces, simply wipe down with a barely damp microfiber cloth followed immediately by a dry towel. We recommend applying a natural beeswax wood butter once every twelve to eighteen months to enrich the grain. For Italian aniline leather, dust lightly with a dry cloth and condition annually with a pH-neutral leather balm to prevent drying in arid heated rooms.
Yes. For commercial projects, bespoke residences, or trade orders requiring dimensional modifications or custom upholstery COM (Customer's Own Material), our Woodland studio accommodates custom runs. Please indicate "Trade Program" or "Custom Size" in the contact form above, including your CAD drawing or target dimensions.
